Treating Customers Fairly (TCF)

We are committed to providing the highest standard of financial advice possible. As a firm, we take very seriously the requirements of our regulator, the Financial Conduct Authority; in particular, the requirement to treat our clients fairly.

  • We strive to do this in all that we do.
  • We undertake that all of our actions will be guided by the principle that the interests of our clients are paramount.
  • Our systems and procedures are designed to place our customers at the heart of our business.

In our dealings you can expect that:

  • We will show flexibility, empathy, consideration and not take advantage of you.
  • We will offer you the best product that we can.
  • We will communicate clearly with you and without the use of jargon.
  • We will not place our interests above yours.
  • We will strive to give you what you have paid for and inform you of charges before they are incurred.
  • We will do our best to resolve any mistakes as quickly as we can.

Download our TCF flyer

Treating Customers Fairly, Danum Financial image